Quotes from Customers
... and Others
"Thank you so much for coming to our rescue in our time of crisis. Without your timely assistance, our business would have suffered considerable setbacks. All of us at DriverCheck recognize the extra efforts you made on our behalf, and regret having infringed on your holiday."
-- M.D.
Ayr, Ontario, Canada
[Editor's note: the above message was received after the customer experienced a problem e-mailing test results from their system and Scanlon support staff worked over the American Thanksgiving holiday to get the customer running again.]
"We are excited about switching to DrugPak and look forward to a long term relationship."
-- P.A.
Richmond, VA
"I just wanted to let all of you know what a great job you did with the seminar this past week. We all had a great time learning the DrugPak software. Everyone at Scanlon was so willing to listen and answer all of our many questions! Thanks again for your guidance and patience."
-- J.B.
Willingboro, NJ
"Thank you for your help, my program is working just fine now. I appreciate your patience and your great teaching skills. I'm sure I will need them again."
-- L.Y.
Orange Park, FL
"[After attending your training classes] I can't wait to get back to the office and start maximizing [the features] of my existing software. After that, we'll start adding modules. W.O.W!"
-- S.G.
Twin Falls, ID
"I want to express my appreciation to your staff for their help with the software problems I experienced yesterday with DrugPak. I am a new user with this software and new in my position with the company.
It appeared that several of the files had become corrupted. I was in contact with the Support Desk at Scanlon Associates several times. They stayed with me through the entire process of fixing the problems I had experienced. This process took quite a long time, but they worked with me until the problems were corrected. Everyone I spoke with has a complete knowledge of the program and extreme patience with a new user.
I congratulate you for having such great employees. I feel they went well beyond what could be expected in their respective positions."
-- A.C.
Tampa, FL
"I am very impressed. Thank you so much for prioritizing our needs. I look forward to working with you in the future. Again, THANKS."
-- D.A.
Research Triangle Park, NC
"The replacement of the [report writer control program] on my PC seems to have solved three serious problems I was having with DrugPak. I reprinted my most recent Random Selection, including Certification Letters, without a hitch. In addition, I was able to print to a network printer flawlessly, where yesterday I could not.
Thanks again for the superior support you gave us. It is refreshing to be so confident in a software provider's tech people being there when needed. Good doing business with you."
-- D.D.
Bensenville, IL
"Thanks so much for your warm hospitality and the greatest training program I've ever attended! DrugPak came alive for me in those sessions ... [to me] it is no longer just a piece of software."
-- D.M.
Abilene, TX
"[What you plan to do] sounds great! You are doing a great job of being flexible to LabOne and our clients. I appreciate that. It makes my job that much easier. Thanks for all your efforts."
-- A.B.
Lenexa, KS
"Excellent training classes!! All three days!"
-- A.B.
Pittsburgh, PA
"It's obvious that you take our specific feedback and use it. Customer
service is better at Scanlon than any company (not just software) that we have ever dealt with. Your product is superior as well. Thanks for listening to us and implementing our ideas."
-- L.K.
Rochester, MN
"Please add the following [six people] to your newsletter [mailing list].
Thank you. We all just love DrugPak!"
-- V.H.
Fargo, ND
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